Microsoft Teams can do audio calling and the latest version has brought some call controls like Hold and Transfer. We’ll take a quick look at how this new functionality works.
When you are in a Chat (one to one call) you have an audio call button. (in Team chats there is a video call button instead)
Another difference in Chat is that you have the call control functionality like hold and transfer.
You can put the call on hold. I don’t see a way to select what music on hold the remote party hears.
You can also transfer a call.
Next you search a contact and click Transfer.
One thing I noticed is that the call is place on hold as soon as you get into the “Transfer the call” window. So if you cancel a transfer you will need to pick the call of hold to talk to the user.
When the current call doesn’t have the focus (lets say you want to respond or check something in a Team) it is “minimized” into the upper right corner of the Microsoft Teams window. You can still talk on the call or control it (like put it on hold).
What happens if you try to start a second audio call? Interestingly Microsoft Teams will “remove you from the existing one”. <Grin>, like that soft way of saying it. So it sounds like one call at a time, for now at least.
While you are on a call you can change the audio devices.
After the call you get a survey of the call quality.
It’s interesting to see more call control coming into Microsoft Teams and make the overlap between Skype for Business and Teams grow.
If you would like to see more Microsoft Teams User Tips & Tricks: